Refunds for QuickOrder digital services

QuickOrder.my provides digital services, so there are no physical product returns.

Free trial

No service fee is charged for the applicable free-trial period, so there is nothing to refund for that period.

Pay-as-you-use store credit

Daily charges that have already been consumed for active-store days are non-refundable. Any unused balance remains on the merchant account for future use while the account remains available. If there is a duplicate payment, technical billing error or other exceptional issue, contact us for review.

Annual plan

The annual plan is a digital access service. Once the paid annual access period has been activated, the fee is generally non-refundable, except where required by law or where a duplicate or erroneous payment has occurred.

Payment errors

If you believe you were charged incorrectly, contact us promptly. Approved refunds are returned using an appropriate available method, and processing time may depend on the original payment method and payment provider.

Requesting a review

Contact info@quickorder.my with your business name, payment details and reason for the request.